FAQ

T-Shirt Store – Frequently Asked Questions

 

What printing technology does your t-shirt store use?

We use DTG-Printing (Direct-to-Garment) which allows for detailed prints, vibrate color, and excellent quality.

 

What are your t-shirts made of?

100% Cotton.

 

What kind of sizes do you offer in your t-shirt store?

We offer all the usual sizes. Just click on our size guide link when viewing one of our t-shirts.

 

How much is shipping?

Shipping is already included in the purchase price for each t-shirt.

 

To which countries do you ship?

We ship worldwide!

 

What currency conversion rates do you charge?

All your prices are billed in Euro €. We are not responsible for calculating accurate conversion rates. We  do provide a widget though which shows you the t-shirt prices in US$ and GBP£. The conversions for that widget are based on the Open Exchange Rates API. Please check with your bank or credit card company how much they actually charge for conversion to your local currency.

 

D0 I have to pay any specific taxes when I order to my country?

We at Tiger & Phoenix T-Shirts are not responsible for declaring taxes for you. Please make sure when you order from us that you obey your countries individual regulations on tax declaration, ordering foreign goods and importing textiles.

 

What is your average delivery time?

For the UK: 3-5 working days.
For the EU & Scandinavia: 5-10 working days.
For the rest of the world: 14-21 working days.

 

Is it safe to shop on Tiger and Phoenix? Is my payment info protected?

Absolutely. Our t-shirt store is securely encrypted. We also use 3D Secure for VISA and Mastercard payments to ensure that your payment information is safe.

 

What kind of payment methods do we accept?

We accept Mastercard, VISA, Sofortübereisung (direct bank transfer) and Paypal.

 

What is our policy on returns and refunds?

We offer the standard warranty and return options according to European and German law.

 

Where can I find your terms and conditions?

Here. (in German)

 

How can you contact us if you have other questions regarding our shop?

If you have any specialized questions in regards to our products or services, you can send us an email to:

contact@tigerandphoenix.com

We will try to get back to you within 24hs.

 

t-shirt store, tiger and phoenix, thank yous